How to request a historical Smart Track report

You can request smart track historical reports from both the Manage case and Smart Track alerts & notifications screens. This procedure explains how to do this from the Manage case screen.

1. For the case you want to request a smart track historical report for, open the Manage case screen.

   Need help finding your case?

   On the main menu click View cases. The screen that opens depends on your setting of View cases. If it is set to:

   • Advanced view, then the Advanced view cases screen opens.
     • If your case is listed on the Favorite & recent cases tab, click the case name to open the Manage case screen.
     • If it is not listed on the Favorite & recent cases tab, then click the Cases tab. Use the search filters to help locate your case. You can also click to open the FILTERS group which allows you to set your own default filter defining what is displayed on this tab, for example you may wish to set it to cases that you created which are currently open.

     For further information refer to Searching for a case.

   • Grid view, then the View cases screen opens.
     • If your case is listed under My recent cases click it to open the Manage case screen.
     • If it is not listed under My recent cases then select your case from the table, using the search filters to help locate it if required. Note, by default the search is set to only display cases that you created; if you are not the original creator but an assignee then ensure you set Case filter to Assigned cases before clicking Search.
   • Tree view, then the View i-cases screen opens.
     • Click at the top-right of the screen to open either the View Cases or Advanced view cases screen and follow the above description.

2. In the Smart Track alerts & notifications section click Historical report.

   

   The Request Smart Track historical report screen opens.

   

3. In Start date and End date select the date range for your historical report.
4. Select Hide person identityif you want to hide the name of the person who you are tracking from the historical report.
5. Select Include historical data if you want to include the historical data in the report.
6. Select Include original email content to include all the original email content in your historical report. If you do not include this you receive only the table with the GPS pings and the summary. It is recommended that you select this if you are creating evidence reports.
7. In Select phones and vehicles select which phones and vehicles you want included in the report. Note, the only phones that are displayed are those who have a provider that supports live location monitoring, which is currently only ATT, T-Mobile,Sprint and Verizon.

8. Click Request.

   You will now receive the historical report you requested. An example is shown below.